Client Service Approach

Client Service Approach


For more than two decades, FirstCall has helped clients address their most complex and challenging security related problems. Our client list includes multinational corporations, government agencies, small and mid-sized businesses, non-profit organizations, and individual clients. Our solutions mitigate our clients’ security related business risks allowing them to remain competitive in the ever-changing global market place.


At the heart of FirstCall’s success over the last 20 years is our focus on exceeding client expectations in every engagement. Once engaged, each client receives an in-depth analysis of its security risk accompanied by several solutions representing differing levels of risk and return. FirstCall solutions are founded on a deep understanding of the security and business risks our clients face, as well as extensive experience solving similar security related challenges over the last 20 years. In today’s rapidly changing global workplace, risk mitigation and crisis management are critical. FirstCall takes a holistic approach, providing companies with the tools and on-demand expertise to manage and mitigate risk. We collaborate with decision-makers at every level within our client’s organization to ensure accurate planning, robust communication, and seamless execution.


Our clients expect centralized support that helps them mitigate risk and respond quickly to emergencies around the world. By closely aligning our operation to match the way that our clients run their businesses, our operations center play a crucial role in our clients’ success. The advisory staff at our operations center uses the latest technology to track, minute-by-minute, the status of ongoing engagements and urgent service requests as well as to coordinate emergency response requests from clients around the world.