Emergency Response



We provide 24/7 incident support and emergency assistance with live operations centers in Mexico and the United States.  Staffed by trained, bilingual professionals, FirstCall Centers offer a unique incident management, emergency response and tracking service that provide companies and individuals with:

  • Total visibility on where key vehicles and assets are at all times,
  • The peace of mind to track people and assets via a secure web-based interface should an emergency occur,
  • Dedicated resources to assist and support people during times of need, and;
  • The ability to track commercial fleets and inventory with pinpoint accuracy.

Our highly trained bilingual Crisis Advisors are available 24 hours a day, 7 days a week, to provide assistance and information should a crisis or emergency occur. When you need emergency assistance from police, the fire department, or a medical team, FirstCall can connect you with help. We recommend the best course of action before, during, and after crisis events, and provide you with access to a range of FirstCall services.
Just push your FirstCall button and our Crisis Advisors can:

  • Connect you with loved ones, family, and friends.
  • Pinpoint your location, so emergency responders can get there quickly.
  • Tell you the best evacuation routes, to get you back on the road and out of harm’s way.
  • Provide real-time crisis information and centralized assistance if you need food, water, medical supplies, or a hospital location.
  • Help find the appropriate shelter, safe house, or hotel accommodations for you.